• Legal & Transparency

Privacy Policy

This policy outlines how CHAISHQ handles personal information gathered across our cafe enquiries, physical spaces, and our online loose leaf tea store serving patrons throughout India.

Important Legal Notice

This document serves as a general foundational template and should be formally reviewed by a qualified legal professional to ensure alignment with CHAISHQ's operational realities and applicable statutory obligations.

Information Collected

Purpose of Use

We receive personal details when you interact with our website contact forms, submit cafe table enquiries, register an account, or order loose leaf tea tins and merchandise for home delivery.

Your records are utilized directly to process tea orders, facilitate delivery, answer guest enquiries, manage outlet bookings, and provide clear customer communications regarding order progress.

Collected details typically include your name, shipping address, telephone number, and order preferences, alongside any notes shared during customer service correspondence or cafe event inquiries.

We also evaluate site usage to refine browsing performance, prevent fraudulent transactions, troubleshoot ordering errors, and fulfill mandatory taxation and business record-keeping obligations.

Third-Party Processing

Cookies & Security

Payment gateways and certified logistics couriers handle checkout transactions and parcel transport. These service providers receive only the information strictly required to perform their discrete roles.

Where enabled, cookies and basic analytical tools remember cart contents, session states, and site performance. You may configure browser settings to decline optional analytical markers.

We do not sell, trade, or transfer personal customer details to external marketers. Data flows exclusively to trusted entities facilitating direct order dispatch and payment verification.

We implement proportional organizational safeguards to protect customer records against unauthorized exposure, retaining records only as long as necessary for orders, disputes, or statutory requirements.

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Access, Rights & Revisions

— Contact CHAISHQ

Privacy Enquiries

Patrons may request access to their stored personal data, seek corrections to inaccurate details, or request account removal subject to ongoing order completion and statutory retention requirements.

For questions regarding your records, data amendments, or privacy questions, reach our team via the official contact channel at CHAISHQ on chaishq.com.

Our services and online store are intended for adults. We do not knowingly gather personal records from children without verified parent or guardian authorization.

CHAISHQ may periodically update this policy to reflect operational changes. The latest version will always be published on this page with immediate effect upon posting.