Privacy Policy – CHAISHQ India LLP

Last updated: 25 October 2026

1. Introduction

CHAISHQ India LLP ("CHAISHQ", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and the choices you have. By visiting our website, placing an order or contacting us, you agree to the practices described here.

2. Information We Collect

• Personal details: your name, phone number, email address and delivery or billing address.

• Order details: the products you buy, order value, order history and delivery status.

• Payment details: payments are processed by secure third-party payment gateways. We do not store your card number, UPI PIN, CVV or net banking password on our servers.

• Communication data: emails, messages, reviews, photos or videos you send us, for example when raising a return or replacement request.

• Technical data: IP address, browser type, device type, pages visited and time spent, collected through cookies and similar tools.

• Marketing preferences: whether you have chosen to receive or stop receiving promotional messages.

3. How We Collect Information

• Directly from you, when you place an order, create an account, fill a form, subscribe to our updates or contact us.

• Automatically, through cookies and analytics tools when you browse our website.

• From third parties such as payment gateways, courier partners and marketplaces (for example Amazon, Flipkart or Meesho), when you buy our products there.

4. How We Use Your Information

• To process, pack, ship and deliver your orders.

• To send order confirmations, shipping updates and invoices.

• To handle returns, replacements, complaints and customer support.

• To prevent fraud, misuse and unauthorised transactions.

• To improve our website, products, flavours and customer experience.

• To send promotional offers, new product announcements and updates, where you have agreed to receive them.

• To comply with legal, tax and accounting requirements.

5. Promotional Communication

With your consent, we may send you promotional emails, SMS, WhatsApp messages or notifications about offers, new teas, launches and events. You can opt out at any time by clicking the "unsubscribe" link in any email, replying "STOP" to a message, or writing to contact@chaishq.com. Opting out of promotions will not affect transactional messages, such as order confirmations and delivery updates, which are necessary to serve you.

6. We Do Not Sell Your Data

CHAISHQ does not sell, rent or trade your personal information to anyone. We do not share your data with third parties for their own marketing purposes.

7. When We Share Information

We share your information only with trusted service providers who help us run our business, and only as much as needed:

• Courier and logistics partners, including shipping aggregators, to deliver your orders.

• Payment gateways and banks, to process your payments securely.

• Website, hosting, email and analytics providers.

• Professional advisers such as accountants and lawyers, where required.

• Government or law enforcement authorities, where we are legally required to do so or to protect our rights and safety.

All such partners are expected to keep your information confidential and use it only for the services they provide to us.

8. Cookies and Tracking Technologies

Our website uses cookies to remember your preferences, keep items in your cart, understand how visitors use the site and improve performance. You can disable cookies through your browser settings, but some parts of the website may not work properly as a result.

9. Data Security

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse or alteration. These include secure connections (SSL), restricted internal access and trusted payment partners. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Data Retention

We keep your personal information only for as long as needed for the purposes described in this policy, to meet legal, tax and accounting obligations, and to resolve disputes. After that, we delete or anonymise it.

11. Your Rights and Choices

Under applicable Indian law, you may:

• Ask to access the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your information, subject to legal requirements.

• Withdraw your consent to marketing communication at any time.

• Raise a grievance regarding the handling of your data.

To exercise any of these rights, email us at contact@chaishq.com. We will respond within a reasonable time.

12. Children's Privacy

Our products and website are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has given us their data, please contact us and we will delete it.

13. Third-Party Links and Platforms

Our website or social media pages may contain links to other websites. We are not responsible for the privacy practices or content of those sites. When you buy our products on third-party marketplaces, their own privacy policies also apply.

14. International Data Transfers

Some of our service providers may store or process data on servers located outside India. Where this happens, we take reasonable steps to ensure your data remains protected.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date. Continued use of our website or services after changes means you accept the revised policy.

16. Grievance Officer and Contact Us

If you have any questions, concerns or complaints about this policy or your data, please contact our Grievance Officer:

Grievance Officer: Harsh Sharma

CHAISHQ India LLP

Email: contact@chaishq.com

Address: Showroom No. 1, Near Civil Hospital, Garden Colony, Sector 11, Kharar, Punjab – 140301

17. Governing Law and Jurisdiction

This policy is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at SAS Nagar (Mohali), Punjab.